Voice CES is an AI engine that turns recorded call-centre conversations into a
Customer Effort Score — a 1–10 measure of how much effort a customer had to spend to get
their issue resolved (1 = effortless, 10 = exhausting). It transcribes both the agent and caller channels,
then analyses conversation friction, process friction, and the caller's emotion to
produce a single, explainable score — along with the reasons that drove it.
Upload a call's two channels — agent and caller — to score Customer Effort live.
New call
Result
This call was already scored — showing the saved result.